The live session screen (web)

Every control in a remote session in your browser: quality, clipboard, files, terminal, audio, view-only, privacy, monitors, resolution, actions, keys and options.

Where: /sessions/<session>/live

On this page

Starting and the status line

Press Start live viewer. While connecting you see “Connecting to relay…”, then “Waiting for the agent to join the session…”, or “Waiting for the person at the computer to accept…” for connect-by-code. After a disconnect the button reads Reconnect here.

Next to the Live session title, badges tell you how you are connected: Direct (peer-to-peer), WebRTC or SXTL1 (the picture transport), View only (chosen at the computer), One window, Watching as guest / Guest with control, and Limited: … listing anything your permission profile blocks. Below the title: the remote resolution, frames per second and kbps.

On-picture bar (also in fullscreen)

Control

What it does

Picture size

Fit to window, Original size (1:1), Stretch to fill, or a zoom level.

Remote monitor

Pick a monitor, All monitors (uses more data), open a monitor in its own window, Add a virtual monitor (1920×1080) or Remove virtual monitors.

Remote resolution

“Remote resolution — lower uses less data. Restored when the session ends.” Choose a resolution or Restore original resolution.

Actions…

See the next section.

Keys…

Send a key combination: Ctrl + Alt + Del, Ctrl + Shift + Esc (Task Manager), Alt + Tab, Alt + F4, Windows / Super key, Win + L (lock), Win + D (desktop), Win + R (run), Win + E (files), Print Screen, Esc, Cmd + Space (Spotlight), Cmd + Q (quit app), Ctrl + Alt + T (terminal).

Options…

Session options — see below.

Quick steps

Run one of your saved scripts on this computer (see Scripts).

AI fix

The assistant diagnoses this computer and drafts a fix script you can Copy script or Run here. Solo and up.

📷 Phone camera (AR)

Opens AR camera assist in a new tab.

Game mode

Locks the mouse to the picture (relative movement for games and 3D apps) and lets you hold keys. Press Esc to leave.

Camera

See through the remote computer’s webcam (the person there is notified). Camera quality from Low data · 2 fps (~100 kbps) to Sharp · 640 px, 4 fps (~600 kbps).

Draw / Clear

Draw on the remote screen in a colour you pick — the person there sees it.

Snapshot

Saves a PNG of the remote screen to your computer.

Fullscreen / Show controls

Top-right corner: fills the window with the picture, or brings the controls back.

Chat

Bottom-right: the session chat with the person at the computer.

The Actions… menu

Control

What it does

Send Ctrl + Alt + Del

Same as the toolbar button.

Lock remote screen

Locks the remote session.

Type clipboard text

Types your clipboard (up to 5,000 characters) as keystrokes — useful where paste doesn’t work, such as login screens.

Get remote clipboard

Copies the remote clipboard text to your computer.

Leave a note…

Adds a note to the session history.

Remote system information

OS, hardware and more about the remote computer.

Invite a teammate to watch

Copies a join link for a view-only guest.

Invite a teammate with control

Copies a join link for a guest who can control.

Switch sides (let them control your computer)…

The person at the remote computer sees and controls a computer of yours that has the agent installed and online.

Show only the window in front (less data)

Shares just the focused window; Show the whole screen again undoes it.

Refresh picture

Same as Refresh.

Take snapshot

Same as Snapshot.

Switch user

Opens the remote computer’s switch-user screen.

Sign out remote user…

Signs the remote user out.

Restart remote computer…

Restarts it; the session reconnects when it is back.

Restart in Safe Mode…

Windows: restarts in Safe Mode with networking.

The Options… menu

Options with a ✓ are on. They are remembered for your next sessions.

Hide wallpaper (less data)
Lock remote computer when I disconnect
Follow remote cursor across monitors and Follow the active window across monitors
Sync clipboard automatically — see Universal clipboard
Swap Ctrl and Cmd keys
Keyboard: send physical keys (map mode) — sends key positions so the remote computer’s own layout decides the character
Reverse mouse wheel, Scroll speed (normal, ×2 …) and Swap left and right mouse buttons
Show connection quality — an overlay with resolution, fps, kbps, delay and relay round-trip time
Live captions of what you say — Solo and up

When the connection drops

“Connection interrupted — reconnecting” — the session is reconnecting by itself (Wi-Fi to 5G, VPN changes).
“Connection lost — couldn't reach the remote computer for 3 minutes.” — press Retry.
“The remote screen can't be shown” — “Still connected — files, terminal and chat work. The picture appears by itself once it's available.” Common on a Mac without the Screen Recording permission.

Buttons that are greyed out are blocked by your permission profile, your plan, or the remote computer (hover to see why).