The app’s remote session screen
Control modes (Mouse & keyboard on desktop; Trackpad, Pointer, Bar and Gyro on phones), the bandwidth profile, and every toolbar item.
On this page
Control modes
Pick a mode in the bar at the bottom of the session.
Mode
How it works
Mouse & keyboard
Desktop app only (Windows, macOS, Linux). Your real mouse drives the remote pointer 1:1 — hover, buttons, drag, wheel — and your physical keyboard types into the remote computer.
Trackpad
The whole screen is a trackpad: drag to move, tap = left click, two-finger tap = right click, three-finger tap = middle click, two-finger drag = scroll, pinch = zoom (drag while zoomed to pan), double tap = double click (hold to drag).
Pointer
A crosshair shows where the remote pointer is. Drag the joystick (bottom right) to move with precision; on the Click pad: tap · long-press · 2×tap for click, right-click and double-click.
Bar
One-tap keys: Right click, Middle click, Scroll ↑, Scroll ↓, Tab, Enter, Escape, Ctrl+Alt+Del, Win/Cmd, Copy, Paste, Undo, Lock.
Gyro
Phones and tablets only. Tilt the device to steer the cursor; tap anywhere to click; press and hold the action button to right-click.
Choose the mode the app starts in under Settings → Default control mode. Reset zoom (shows the current zoom, e.g. 2.0×) appears when you have zoomed in.
Bandwidth profile
The Bandwidth profile button opens:
Control
What it does
Ultra-Low
~150 kbps · weakest links
Eco
150–300 kbps · sharp text
Balanced
500 kbps – 1 Mbps
Performance
2–5 Mbps · silky smooth
Auto
Adapts every second
Custom…
“Frame rate, colours, picture scale”: Frames per second, Colours (Low, Medium, High, Full), Picture scale (Full resolution, Half resolution, Third resolution), then Apply.
See Quality & bandwidth for measured figures.
Toolbar
Control
What it does
End session
Asks “End session? Disconnect from …?” → End session.
Show live captions / Hide live captions
Captions of what you say. Solo and up.
Record (saved on this phone only)
Phones: records to the phone; Stop recording ends it. Solo and up.
Full screen / Exit full screen
Hides the app chrome.
Smart Text Zone
Dims the picture and shows a local text box above the keyboard with modifier keys (Ctrl and more); “Type here — characters stream live to the remote.”
Special keys
Special keys & system: Ctrl+Alt+Del, Task Mgr, Win, Win+L, Alt+Tab, PrtSc, Esc, and system actions Lock, Log off, Reboot, Safe-mode, Shutdown (with a Confirm reboot step).
Monitors
Displays: Single display, each monitor with its resolution, or All (more data).
File transfer
Browse Files on … the remote computer. See File transfer.
Dictate
Speak instead of typing; Text or Command mode, Insert or Insert & run.
Clipboard
The clipboard pool: everything copied on any of your computers. Paste puts an item on this remote computer; Copy to this phone; Add what this phone copied.
Terminal
Remote terminal: “Connected shell. Type a command and press Enter.”
Annotate
Draw on the remote screen; the person there sees it.
Show support widgets / Hide support widgets (fullscreen)
The floating support helpers.
Session chat
Chat with the person at the computer.
Talk (push to send voice) / Mute mic
Your voice on the remote computer. Solo and up.
Hear remote / Mute remote audio
The remote computer’s sound. Solo and up.
Connection messages
Message
Meaning
Waiting for the person at the computer to accept…
Connect-by-code: their approval window is open.
The person at the computer declined
They pressed Decline.
Nobody at the computer answered the request / Nobody is signed in at the computer to accept
No answer in time, or nobody signed in.
Connection unstable — Lost the connection to … trying to reconnect…
Network dropped; it reconnects by itself. “Reconnected” when back.
Session opened on another device
You opened the same session elsewhere; Retry to take it back.
Ended after a period without activity
Your workspace’s idle timeout ended it.
The person at the computer disconnected you
Ended from their side (e.g. the connection manager).
Related help
Quality profiles and bandwidth
How Ultra-Low, Eco, Balanced, Auto, Performance and Custom trade picture quality for data, what they measured, and how to stay usable on a weak link.
Universal clipboard and the clipboard pool
Copy on one computer and paste on another — between your device and a remote, or between two remotes — text and images.
File transfer
Upload, download, rename, delete and create folders on the remote computer, and copy files from one remote to another.
The live session screen (web)
Every control in a remote session in your browser: quality, clipboard, files, terminal, audio, view-only, privacy, monitors, resolution, actions, keys and options.