Billable rates
Hourly rates for time tracking, per technician, device group, ticket tag or workspace default, with effective dates.
Where:
/settings/billable-ratesWho: AdminsOn this page
How rates are chosen
“Lookup precedence: technician + group + tag, then group only, then tag only, then tenant default.” With no rates, entries count at $0/h.
Add a rate
- Press New rate.
- Fill any of Technician id (blank = any), Device group id (blank = any), Ticket tag (blank = any).
- Set Hourly rate (cents) (e.g. 9500 for 95.00), Currency, Effective from and optionally Effective to (blank = ongoing).
- Press Save. The Rate cards table shows Scope, Rate, Effective.