Silux Connect vs TeamViewer
Same job. One-fifth the bill. Plus SSO included, mobile included, MSP concurrency that actually scales, and An AI assistant that triages with your technician.
“Adding SAML to our 8-seat Corporate licence cost more than the licence itself. We escalated, then gave up. We left for Silux on the renewal date.”
— Senior IT Manager, regional MSP. Anonymised.
Feature by feature
| Feature | Silux Connect | TeamViewer |
|---|---|---|
Entry paid price List prices, monthly billing. Silux annual billing is 15% less. | $4 / month (Solo) · 5 technicians $19 / month (Team) | from $24.90 / month for one user |
SSO (SAML / OIDC) TeamViewer charges extra for the Tensor SSO add-on. | Yes | Partial |
SCIM provisioning Tensor add-on tier required for SCIM. | Yes | Partial |
Mobile-to-mobile remote control TeamViewer requires the Mobile Device Support add-on. | Yes | Partial |
MSP concurrency model TeamViewer's "channels" force an upgrade as soon as two techs are on at once. Silux is per-technician, no concurrency cap. | Per-technician | Channel-trap |
Self-hosted option TeamViewer Tensor on-prem requires Enterprise contracts. | Yes | Partial |
Open-source agent | Yes | No |
End-to-end encryption (E2EE) | Yes | Yes |
AR camera assist (customer's phone, no app) TeamViewer sells AR as Assist AR, a separate product. Silux AR runs in the phone's browser from a QR code or short code. | Yes | Partial |
AI fix inside the session (diagnose + draft script + one-click run) Silux drafts PowerShell / Bash from the computer's health, alerts and activity; nothing runs until the technician approves. | Yes | Partial |
Direct peer-to-peer from the technician's browser TeamViewer connects directly from its desktop app; Silux does it from any browser over WebRTC, with its own STUN. | Yes | Partial |
AI assistant Silux can run its assistant on AI models on infrastructure you control. | From Solo; supports local AI models | TeamViewer Intelligence on paid plans |
Session Monitor — build & job session monitoring Native agent watches terminal, build, and test sessions and notifies you when a run finishes, stalls, or crashes — local or over SSH. TeamViewer has nothing equivalent. | Yes | No |
Mobile pinch-zoom + pan & gyroscope cursor TeamViewer mobile offers pinch-zoom; Silux adds pan and a gyroscope-driven cursor. | Yes | Partial |
RMM, patch, and inventory TeamViewer Remote Management is an add-on tier. | Yes | Partial |
Session recording | From Solo, saved on your own computer | Business plan and up |
HIPAA BAA | Available | Available |
Per-region data residency (EU / US / APAC) TeamViewer routes EU traffic through US relays in some configurations. | Yes | Partial |
Free tier for small teams TeamViewer’s personal-use tier is non-commercial. Silux Free: 20 devices with RMM and ticketing. | Yes | No |
New in Silux Connect 1.1
Sessions now survive a switch from Wi-Fi to 5G or a VPN coming up, the picture repairs itself when a poor link leaves it grainy or distorted, and technicians can speak commands into an SSH terminal or text onto the remote desktop instead of typing. “Varies” means TeamViewer's behaviour depends on version, plan or platform; “Partial” means only the local operating system's generic dictation is available.
| Feature | Silux Connect | TeamViewer |
|---|---|---|
Seamless auto-reconnect across Wi-Fi ↔ 5G/cellular ↔ VPN switches (session kept, last frame held) Silux viewers keep the last picture on screen, detect half-open sockets with a 5-second app-level ping and a 15-second dead-link watchdog, probe the link within 3 seconds of any network change, and retry with jittered backoff (0.5s→8s) for up to 180 seconds without leaving the session. The agent on the remote computer also reconnects by itself in roughly 0.5–8 seconds when its own network changes. Competitor reconnect behaviour differs by version and platform. | Yes | Varies |
Automatic picture refresh when the image goes grainy or distorted (self-healing keyframes) The Silux viewer requests a full keyframe automatically on a decode error, a desynchronised stream, frames resuming after a stall, a reconnect, the remote computer rejoining, a resolution change, the tab or app returning to the foreground, and every 30 seconds while live — plus a manual Refresh button. Stale or corrupted tiles on poor links are repaired without user action. | Yes | Varies |
Voice dictation into SSH / terminal sessions (spoken symbols → shell syntax) Silux records a short clip, transcribes it server-side with a large speech model (Deepgram Nova-3, OpenAI gpt-4o-transcribe, Groq Whisper large-v3-turbo, AssemblyAI or a self-hosted Whisper server, with an optional backup provider) and converts spoken symbols — "ls dash la slash var slash log" becomes `ls -la /var/log`. Text is always shown for review before it is inserted or run. With other tools you can only use the local operating system's generic dictation, which does not convert shell syntax. | Yes | Partial |
Voice dictation typed on the remote desktop In Silux, Text mode dictation is punctuated and typed on the remote computer in one action, from the Silux Connect web app on any device. Other tools rely on the local operating system's dictation feeding keystrokes into the viewer. | Yes | Partial |
Per-user activity log (sign-ins, sessions, reconnects, network changes, dictation use) The Silux admin Activity log shows a filterable, CSV-exportable timeline per user: sign-ins and failures, sessions, reconnects with downtime, lost links, network changes, auto-refreshes and voice-dictation use (character count only — never the spoken words). RustDesk's audit features depend on the server edition. | Yes | Yes |
Details: Auto-reconnect · Auto picture refresh · Voice dictation · SSH voice commands · Activity log
Two of your techs working concurrently does not push you to a higher tier. Channels and concurrency caps are not how a modern tool prices itself.
iOS, Android, Android TV, Fire TV, ChromeOS — included. No add-on tier, no separate licence count. Pinch-zoom, pan and a gyroscope cursor for precise control on a phone.
Triage tickets, summarise sessions, draft scripts, identify flapping devices. Runs locally by default. Your data stays yours.
Switch in 5 minutes.
Install the agent, point your existing devices at Silux, run our import wizard for groups and technicians. Your old contract's renewal date is the only friction.