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Silux Connect help centre
How to set up, connect and manage computers with Silux Connect — the website, the desktop and phone app, the host agent and Terminal Sync. Every label below is written exactly as it appears on screen.
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Getting startedFrom a new workspace to your first remote session.Install the agentWindows MSI, macOS .pkg, Ubuntu and Debian .deb.Connect to a computerFrom the website, the app, or by ID + access code.Quality and bandwidthUltra-Low to Performance, and what each one costs.Universal clipboardCopy on one computer, paste on another.Permission profilesDecide what a session may do, and who must approve it.
Start here
What Silux Connect is, its pieces, and the plans.
Getting started
Create a workspace, install the agent and make your first connection.
Getting startedCreate your workspace, add your first computer and open a remote session — about ten minutes from start to finish.Read Install the agent on Windows, macOS, Ubuntu and DebianInstall the Silux Connect host agent as a background service, enrol it into your workspace, and grant the macOS permissions it needs.Read Connecting to a computerEvery way to open a session: from the website, from the desktop app, by Silux ID + access code, with an unattended password, and from your phone.Read
Web app
Every page of the signed-in website, control by control.
Dashboard and finding your way aroundThe first page after signing in: a live summary of your fleet, plus how the sidebar, top bar, notifications and account menu work.Read DevicesYour fleet: connect to any computer, search and filter, star favourites, tag, group, wake and remove computers in bulk.Read Device detailsOne computer’s page: connect, open files or a terminal, lock, restart, shut down, wake it, rotate its password, manage unattended access and see its health.Read Sessions and session historyEvery remote session on record, with its event timeline, risk score, notes and AI summary.Read The live session screen (web)Every control in a remote session in your browser: quality, clipboard, files, terminal, audio, view-only, privacy, monitors, resolution, actions, keys and options.Read AR camera assistSee through a customer’s phone camera and place markers that stick to cables, ports and buttons — no app for them to install.Read Terminal Sync (web)Open a persistent shell on any device, detach, and reattach later from any browser or the app with the output replayed.Read AlertsMonitoring alerts from your computers (offline, high CPU, low disk, security warnings): acknowledge and resolve them.Read TicketsBuilt-in help desk: create, assign, prioritise, comment on, merge and resolve tickets, and start a remote session from one.Read Knowledge BaseWrite articles, runbooks and FAQs for your team; published articles also help the assistant answer.Read The assistantA technician-facing diagnostic copilot: ask about a device, get a fix drafted, summarise sessions. It suggests; it never runs anything by itself.Read MDM (mobile device management)Enrol and command iOS, macOS, Android and Windows devices: lock, wipe, locate, install apps and apply policies.Read PatchesThe vulnerability catalog for your fleet and the progress of patch deployments, with cancel and rollback.Read ScriptsReusable, approved automation: write Bash, Zsh, PowerShell, Python or cmd scripts and run them on one or many computers.Read InventorySoftware and hardware reported by your agents, plus software licences and seat usage.Read Network topologyA live map of the hosts, routers, switches, printers and IoT devices your agents see on their networks.Read IntegrationsConnect Slack, Microsoft Teams, Jira, ServiceNow, Freshservice, Zendesk, PagerDuty, Stripe, QuickBooks, Xero, Microsoft 365 and Google Workspace.Read BillingYour plan, usage against its limits, upgrades, card and billing details, invoices and monthly statements.Read Time trackingBillable hours, timers and per-technician roll-ups across the week, with approval and per-client totals.Read ComplianceMap controls for SOC 2, HIPAA, PCI-DSS, GDPR, NIST CSF, ISO 27001 and FedRAMP, see evidence and generate audit reports.Read Security PolicyWorkspace-wide guardrails for sessions: clipboard, approval, who may connect by code, screen frame, direct connections, idle timeout, watermark, and network access rules.Read Anomaly detectionReal-time rules that flag unusual session behaviour; tune detectors and allow-lists and review what fired.Read Single Sign-On and SCIMLet people sign in with your identity provider over SAML 2.0 or OIDC, and provision users automatically with SCIM.Read DownloadsInstallers published on your Silux Connect server — the app, the host agent and Terminal Sync — with SHA-256 checksums.Read Refer & earnYour referral link and how commission works, plus the affiliate, white-label and reseller programmes.Read Audit logEvery action across the workspace — who did what, to what, from where, and whether it succeeded.Read Activity logEvery sign-in, session, reconnect, network change and dictation use by your team, with filters and CSV export.Read SettingsYour profile, two-factor sign-in, passkeys, privacy, workspace and branding, AI, email templates, WhatsApp alerts, API keys, SSO and team.Read API keysScoped, workspace-bound keys for integrations and for enrolling agents.Read Permission profilesDecide what a remote session may do on a computer — keyboard, mouse, clipboard, files, terminal, audio, restart and more.Read Address booksGroup computers into shared books and choose who on your team can see, connect to or edit each one.Read Billable ratesHourly rates for time tracking, per technician, device group, ticket tag or workspace default, with effective dates.Read
Desktop & mobile app
The Silux Connect app for Windows, macOS, Linux, iPhone, iPad and Android.
The app’s sign-in screenSign in, choose the Silux Connect server or your own, connect to someone by ID + code, and share this computer’s ID and access code — including the “Ask me before someone connects” switch.Read Devices (app)Your computers in the app: search, filter, connect, rotate a session password and see health.Read Sessions (app)Live and recent sessions; return to a live one with a tap.Read The app’s remote session screenControl modes (Mouse & keyboard on desktop; Trackpad, Pointer, Bar and Gyro on phones), the bandwidth profile, and every toolbar item.Read Terminal Sync (app)Persistent shells in tabs: start one, detach, reattach later — from the phone, tablet or desktop app.Read Tickets (app)Your workspace’s help-desk tickets on the go: read, filter and comment.Read Settings (app)Notifications, two-factor sign-in, biometric unlock, server, this computer’s access setting, theme, default quality and control mode, address book export/import.Read Tray icon and running in the backgroundOn Windows, macOS and Linux the app keeps running in the system tray / menu bar so this computer stays reachable.Read
In-depth guides
How the bigger features work and how to get the most from them.
Quality profiles and bandwidthHow Ultra-Low, Eco, Balanced, Auto, Performance and Custom trade picture quality for data, what they measured, and how to stay usable on a weak link.Read Universal clipboard and the clipboard poolCopy on one computer and paste on another — between your device and a remote, or between two remotes — text and images.Read File transferUpload, download, rename, delete and create folders on the remote computer, and copy files from one remote to another.Read Session Monitor alertsGet told when Claude Code, Codex or any AI agent stops working, a long job finishes, or a terminal waits for input — on your phone or computer, whether or not you’re watching.Read Terminal Sync in depthOne shell on the host, attached from anywhere: it survives disconnects, replays scrollback on reattach and buffers your typing while offline.Read Wake-on-LAN from anywhereWake a sleeping or switched-off computer from the website: another online computer on the same network sends the magic packet for you.Read Multiple and virtual monitorsSwitch between monitors, view all at once, pop monitors into their own windows, and add virtual monitors to headless computers.Read Permission profiles, “ask before connecting” and the connection managerControl what sessions may do, when the person at the computer must approve, and how they can restrict or end a session while it runs.Read Conditional access: IP, location and work hoursLimit where and when your team can start remote sessions, with IP allow/block lists, a country allow-list and working hours.Read Live captions, dictation and voice commandsSpeak instead of typing into a remote computer or a terminal, and show live captions of what you say during a session.Read AR camera assist in depthGuide someone through hardware — cables, ports, buttons — by seeing through their phone camera and placing markers that stay on objects.Read Branding and white-labelPut your logo and colour on the console, use your own domain, brand emails, and ship branded installers.Read Address books, favourites and your saved devicesOrganise computers into shared books with read/write/full access, keep favourites in sync, and export or import your address book.Read Sign-in codes: signing in, connecting Telegram and an authenticator appStep by step: sign in with a code, connect your Telegram account, connect an authenticator app with the QR code, use email codes and backup codes.Read Saved remote desktops, saved SSH connections and one common passwordKeep your remote desktops and SSH connections (with passwords, if you choose) on your account, encrypted, and open them with a double-click on any computer or phone.Read
Platform admin
Super-admin pages for whoever runs the Silux Connect server.
Platform admin overviewCross-tenant operations and system health for whoever runs a Silux Connect server: tenants, usage, sessions and component status.Read Assistant (AI) settingsSwitch the AI assistant on or off for the whole platform, and write the business rules it must follow.Read Platform settingsDefaults and keys applied across every tenant: AI provider, voice dictation, reCAPTCHA, default branding, integrations, learning corpus, email and billing email.Read Platform logsCross-tenant audit and system logs with filters, live tail and export.Read Platform activity logEverything that happens on the platform, kept permanently: sign-ins, sessions, reconnects and more across all users.Read UsersFind any user on the platform and open their profile and full activity history.Read Site analyticsVisitor analytics for the marketing site: unique visitors, new vs returning, top pages, referrers and devices.Read ConnectionsA permanent, real-time log of every remote-connection event: connects, disconnects, timeouts, errors and offline devices.Read Cookie monitoringCookie-consent records, opt-in rates and the published cookie register.Read Notification pushBroadcast announcements and push notifications to all users, one tenant or a role.Read Sales & GrowthMRR, ARR, sign-ups, activation, churn, a weekly growth plan, referral commissions, ad spend and launch checks.Read Platform statsA live overview refreshed every minute: visitors, sign-ups, accounts, MRR, computers online, tickets and server load.Read Telegram alertsPlatform status, errors, outages, sales and billing events sent to your Telegram chats.Read Partner applicationsAffiliate, white-label and reseller applications from the marketing site — review, approve or reject.Read JIT requestsApprove, deny or revoke just-in-time privileged access raised by team members.Read System healthLive operational status of every Silux Connect service and region.Read ChatbotCustomers, conversations and tickets from the website support chatbot, plus its connection settings.Read API DocsPublic API documentation inside the console: overview, live spec, quick start with a sandbox key, scopes, endpoints, webhooks and SDKs.Read SEO auditA read-only audit of the public website’s SEO surface: routes, sitemaps, schema, hreflang, metadata and robots rules.Read Billing operationsCross-tenant invoices, dunning, statements, refunds and revenue by plan.Read Status & incidentsOpen and update incidents, set component states and manage the public status page.Read SecretsPlatform keys stored encrypted: email and SMS, WhatsApp, chat widget, push notifications, SMTP, object storage, webhooks, code signing and CAPTCHAs.Read Add-onsGrant chargeable add-ons per tenant, compose bundles for the pricing page, and set raw tenant feature flags.Read
Troubleshooting & FAQ
Fixes for common problems and quick answers.