Chatbot
Customers, conversations and tickets from the website support chatbot, plus its connection settings.
Where:
/admin/chatbotWho: Platform super-adminsTabs
Control
What it does
Customers
Name, Email, Phone, Last seen; View for details.
Conversations
Filter From/To, Refresh; Open a conversation to read it.
Tickets
Filter by status; open one to Update status and Add note.
Settings
“API URL, tenant slug, API key, outbound HMAC secret, and the WhatsApp number are managed under platform settings.” Open chatbot settings goes to
/admin/settings/chatbot (Chatbot & WhatsApp).