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Silux Connect

Terms of Service

The agreement between you and Silux when you use Silux Connect.

Terms of Service

Last updated: 2026-05-08

These Terms of Service ("Terms") form a binding agreement between you and Silux Connect ("Silux", "we", "us"). By accessing or using Silux Connect (the "Service") you agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. "You" then means that entity.

1. The Service

Silux Connect is a remote-support, device-management, and IT-automation platform. It includes the cloud-hosted Service, the Silux Relay infrastructure, the open-source agent, the AI assistant, and supporting documentation. We may add features, change features, or discontinue features as the Service evolves; we will not make a materially adverse change to a paid plan during a paid term without notice.

2. Your account

You must provide accurate registration information and keep it up to date. You are responsible for activity under your account and for keeping credentials and second-factor devices secure. Notify us immediately at security@siluxconnect.com if you suspect unauthorised access.

You must be at least 16 years old (or the higher age of digital consent in your jurisdiction) to use the Service.

3. Subscription, billing, and renewal

Plans

The Service is offered on Free, Starter, Professional, MSP, and Enterprise plans. Plan capabilities are described at /#pricing. We may add or rename plans; existing customers are not downgraded mid-term.

Fees

Fees are stated in the Order Form or on the pricing page at the time you subscribe. Unless otherwise stated, fees are exclusive of VAT, GST, sales tax, and similar taxes, which you are responsible for paying.

Auto-renewal

Monthly subscriptions auto-renew each month. Annual subscriptions auto-renew each year on the anniversary of the start date, at the then-current list price for the same plan. We email a renewal reminder at least 30 days before each annual renewal. You can cancel auto-renewal from Settings → Billing at any time before the renewal date.

Cancellation

You can cancel at any time. On cancellation, you retain access through the end of the current paid period; we do not pro-rate or refund partial periods, except as provided in our refund policy below or as required by mandatory consumer law.

Refunds

For annual subscriptions purchased directly from siluxconnect.com, we offer a 14-day refund window from initial purchase. After the 14-day window, fees are non-refundable except where required by law or where we materially breach these Terms and fail to cure within 30 days of written notice. App-store purchases are governed by the relevant store's refund rules.

Suspension for non-payment

If you fail to pay an invoice when due, we will email you. If the invoice remains unpaid 14 days after the due date, we may suspend access (read-only) for an additional 14 days. After that, we may terminate.

4. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy at /aup, which is incorporated into these Terms. Material violations are grounds for suspension or termination.

5. Customer data and privacy

Ownership

You own the data you submit to the Service ("Customer Data"). We do not claim any ownership in Customer Data.

Licence

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as needed to provide and improve the Service for you, and to comply with our legal obligations.

Privacy

Our processing of personal data within Customer Data is governed by our Data Processing Agreement at /dpa. Our processing of personal data we collect about you directly (e.g., as a website visitor or billing contact) is governed by our Privacy Policy at /privacy.

Aggregated and anonymised data

We may compile aggregated and de-identified statistics about Service use. This data does not identify you or your end users and may be used to operate, secure, and improve the Service.

6. Service Level Agreement (cloud)

We target 99.9% monthly uptime for the cloud-hosted Service on Professional, MSP, and Enterprise plans. Service credits and the formal SLA terms are at /security#sla.

The SLA does not apply to:

  • Free or Starter plans.
  • Self-hosted deployments (where we provide the software and you operate the infrastructure).
  • Issues caused by your software, your network, or third-party services we do not control.
  • Scheduled maintenance for which we gave at least 48 hours' notice.

7. AI assistant features

The AI assistant in Silux Connect is named by your operator in the admin console. The model backing it is configurable by an administrator under Settings → AI; the active configuration is shown there.

We never train foundation models on your Customer Data. Assistant output is advisory only: it suggests actions and scripts for a technician to review, and never executes anything on its own. You remain responsible for reviewing any suggestion before acting on it.

8. Intellectual property

The Service, including all software, design, text, and trademarks, is owned by Silux or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Service during your subscription, subject to these Terms.

The agent is licensed under AGPL-3.0; the SDKs and CLI are licensed under Apache-2.0. Open-source components used in the Service are listed in our public SBOM at sbom.siluxconnect.com.

9. Beta features

Features marked "Beta", "Preview", or "Experimental" are provided as-is, may change without notice, and are not covered by the SLA. We may discontinue Beta features at any time.

10. Confidentiality

Each party will protect the other's confidential information using at least the same care it uses for its own confidential information of like kind, and will not disclose or use it except as needed to perform under these Terms. This obligation survives for 5 years after termination.

11. Warranties and disclaimer

We warrant that we will provide the Service with commercially reasonable skill and care, materially in accordance with the documentation. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

By Silux

We will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes a third party's UK or EU patent, copyright, or registered trademark, and pay any damages or settlement amounts finally awarded. This is your sole and exclusive remedy and our sole and exclusive liability for IP infringement.

By you

You will defend us and our affiliates against any third-party claim arising from (a) Customer Data; (b) your violation of the AUP; or (c) your alleged or actual breach of law in your use of the Service, and pay damages or settlement amounts finally awarded.

Conditions

The indemnified party must (i) promptly notify the indemnifying party in writing, (ii) give the indemnifying party sole control of the defence and settlement (provided no settlement may impose a liability or admission on the indemnified party without consent), and (iii) provide reasonable cooperation at the indemnifying party's expense.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to these Terms is limited to the amounts paid or payable by you to Silux in the 12 months immediately preceding the event giving rise to the liability.

The above limits do not apply to: (a) your payment obligations; (b) breach of confidentiality; (c) IP indemnification under §12; (d) gross negligence or wilful misconduct; (e) liability that cannot be limited under applicable law.

14. Term and termination

These Terms remain in effect while your subscription is active. Either party may terminate for cause if the other party materially breaches and fails to cure within 30 days of written notice (10 days for non-payment). On termination:

  • Your right to access the Service ends.
  • We will, on request received within 30 days of termination, make Customer Data available for export in a machine-readable format.
  • We will delete Customer Data within 30 days of termination, save for backups that expire on the rolling 35-day cycle, and except where law requires retention.

15. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control (acts of God, war, terrorism, pandemic, internet backbone outages, third-party cloud-provider outages, lawful government action). Affected obligations are suspended for the duration of the event.

16. Modifications

We may modify these Terms from time to time. We will give at least 30 days' notice of material changes by email and via an in-product notice. Changes take effect at the end of the notice period. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid fees.

17. Governing law and venue

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek injunctive relief in any competent court to protect its IP or confidential information. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. General

These Terms (with the documents they incorporate) are the entire agreement between the parties on the subject. If any provision is unenforceable, the rest remains in force. No waiver is implied. You may not assign these Terms without our written consent (except to a successor in a merger or sale of substantially all your business). We may assign without consent. Notices to us go to legal@siluxconnect.com; notices to you go to the email on file. These Terms are written in English; any translation is for convenience only.

19. Contact

  • Legal: legal@siluxconnect.com
  • Postal: Silux Connect, 10 Finsbury Square, London EC2A 1AF, United Kingdom

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