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AR camera assist in depth

Guide someone through hardware — cables, ports, buttons — by seeing through their phone camera and placing markers that stay on objects.

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When to use it

When the problem is physical: which cable to unplug, which port on the back of the router, what the label on a server says. The customer needs only a phone with a browser — no app, no account.

Step by step

  1. Open AR camera assist (or press 📷 Phone camera (AR) during a remote session). Add a note and press Start.
  2. Have the customer scan the QR code, or send the link with Copy link. They can also open /assist and type the 8-character code (e.g. K7QM-2XPA), then Continue.
  3. They press Start camera and allow camera access.
  4. Choose Arrow, Circle, Dot or Label and click on the picture. Markers follow the object as the phone moves.
  5. Use Freeze to place markers on a still frame, Light to switch on their torch, and Show to put a message on their screen.
  6. Press End when done. They can also press End on their side; the page says the session has ended.

Data use and quality

About 150–250 kbps. Lower it with Picture quality → Low data (240 px, 3 fps), or raise it up to Best (640 px, 8 fps). Nothing is recorded. The code is valid for 30 minutes.

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