AR camera assist in depth
Guide someone through hardware — cables, ports, buttons — by seeing through their phone camera and placing markers that stay on objects.
On this page
When to use it
When the problem is physical: which cable to unplug, which port on the back of the router, what the label on a server says. The customer needs only a phone with a browser — no app, no account.
Step by step
- Open AR camera assist (or press 📷 Phone camera (AR) during a remote session). Add a note and press Start.
- Have the customer scan the QR code, or send the link with Copy link. They can also open
/assistand type the 8-character code (e.g.K7QM-2XPA), then Continue. - They press Start camera and allow camera access.
- Choose Arrow, Circle, Dot or Label and click on the picture. Markers follow the object as the phone moves.
- Use Freeze to place markers on a still frame, Light to switch on their torch, and Show to put a message on their screen.
- Press End when done. They can also press End on their side; the page says the session has ended.
Data use and quality
About 150–250 kbps. Lower it with Picture quality → Low data (240 px, 3 fps), or raise it up to Best (640 px, 8 fps). Nothing is recorded. The code is valid for 30 minutes.
Related help
AR camera assist
See through a customer’s phone camera and place markers that stick to cables, ports and buttons — no app for them to install.
The live session screen (web)
Every control in a remote session in your browser: quality, clipboard, files, terminal, audio, view-only, privacy, monitors, resolution, actions, keys and options.
