Frequently asked questions
Quick answers about plans, security, data use, self-hosting, the app and the agent.
On this page
Is the Free plan really free?
Yes — 20 devices and 1 user, forever, no card. It includes all session features, RMM and ticketing. It doesn’t include the AI assistant, the phone app, recording or audio, which start at Solo.
How much data does a session use?
Nothing while the screen is idle. While it changes, measured medians were about 86 kbps on Ultra-Low, 218 kbps on Eco, 966 kbps on Balanced and 2.4 Mbps on Performance. See Quality & bandwidth.
Do I need to open ports or set up a VPN?
No. The agent and your viewer connect out to your Silux Connect server. Direct peer-to-peer is used automatically when the network allows (it uses UDP 3478 on the relay host); otherwise the relay carries the session.
Are sessions recorded on the server?
No. Record saves a video file on the technician’s own computer (Solo and up, and only if the permission profile allows it). Silux never receives or stores a copy. AR camera assist and captions are not recorded either; final caption lines are kept as the session transcript.
Can someone connect to my computer without me knowing?
Only people in your workspace (for your own devices), people with an unattended password you created, or — if you switched off Ask me before someone connects — anyone with your ID and current access code. With the switch on you approve every code connection. You can show a coloured frame during sessions, and the connection manager lets you restrict or disconnect any session. See Permissions & approval.
Can I run my own server?
Yes, on any plan. The app’s sign-in screen lets you choose My own server with its address and security key. See Using your own server.
Can I control a computer from my phone?
Yes, with the iPhone/iPad or Android app on the Solo plan and up: Trackpad, Pointer, Bar and Gyro modes, Smart Text, dictation, file transfer and the clipboard pool. See The app’s session screen.
Why is the assistant called something different on my server?
The assistant’s display name is set by whoever runs your Silux Connect server. It is the same assistant; only the name differs.
Is two-factor sign-in on by default?
Yes, by default it is required for everyone; the platform owner can make it optional. You choose how to get your code — Code by email, Code by Telegram or an Authenticator app — and change or (when optional) turn it off on the website in Settings → Two-factor sign-in. The apps only ask for the code. See Sign-in codes.
How do I remove the agent?
Windows: uninstall Silux Connect Agent from Apps & features. macOS: sudo /usr/local/share/silux-agent/uninstall.sh. Ubuntu/Debian: sudo apt remove silux-connect-agent. Then remove the device from Devices so it no longer counts towards your plan.
Which systems are supported?
Agent: Windows 10/11, macOS (Intel from 10.12, Apple Silicon from 11), Ubuntu 22.04+ and Debian 12+. App: Windows, macOS 10.15+, Linux, iOS/iPadOS and Android. The website works in current Chrome, Edge, Firefox and Safari.