Skip to content
Silux Connect
Browse all help topics

Platform settings

Defaults and keys applied across every tenant: AI provider, voice dictation, reCAPTCHA, default branding, integrations, learning corpus, email and billing email.

Where: /admin/settingsWho: Platform super-admins
On this page

AI Provider

  • Assistant identity → Assistant name → Save name.
  • Active provider: Self-hosted Ollama (local or your own server) (Server URL, Model, optional API key) or DeepSeek API (API base URL, model, API key). “Both providers can stay configured — this only selects which one the assistant uses for new conversations.”
  • Fall back to the self-hosted server retries on Ollama if DeepSeek is unreachable.
  • Save, then Test (“Provider OK”). Keys are sealed before storage and never returned.

Voice

  • Enable voice dictation — “Shows the Dictate button for every user.”
  • Primary provider and Backup provider: Deepgram, AssemblyAI, OpenAI, Groq or Self-hosted / custom. The backup transcribes the same clip automatically if the primary fails.
  • Language (optional) (auto-detect, or e.g. en, de) and Custom vocabulary — server names, product names and usernames so they are spelt correctly.
  • Provider API keys: encrypted, never shown again; Remove key to delete.

reCAPTCHA, Branding, Integrations, Corpus

reCAPTCHA
Google reCAPTCHA v3: Enabled, Site key, Secret key, score threshold — protects sign-in.
Branding
Default branding: Primary color, Default logo URL, footer links (label|url, one per line).
Integrations
Platform integrations (PagerDuty, Stripe, SMTP) — “Configured at platform level. Tenants can override per-tenant.”
Corpus
Learning corpus of resolved cases the assistant learns from: Cases, Last built, Index size, Rebuild now, and an opt-out for an organisation.

Email and Billing email

Email provider: transport, SES region and sender, reply-to, SMTP fallback, send rate; counters for the Last 7 days (Sent, Failed, Queued, Suppressions added). Templates can be overridden per tenant (Save override, Disable for tenant, Send test — rate-limited to 5 a minute). Suppressions lists blocked addresses (bounces, complaints, unsubscribes); Recent jobs can be retried.

Billing email: Auto-email invoices and Auto-email statements.

Related help

Assistant (AI) settings
Switch the AI assistant on or off for the whole platform, and write the business rules it must follow.
Secrets
Platform keys stored encrypted: email and SMS, WhatsApp, chat widget, push notifications, SMTP, object storage, webhooks, code signing and CAPTCHAs.
Live captions, dictation and voice commands
Speak instead of typing into a remote computer or a terminal, and show live captions of what you say during a session.