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Silux Connect
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Connections

A permanent, real-time log of every remote-connection event: connects, disconnects, timeouts, errors and offline devices.

Where: /admin/connectionsWho: Platform super-admins

Using the page

Connection activity updates live (Live). Columns: Time, Type, Device, Technician, Client IP, Detail. Use it to see why a customer’s session dropped.

Related help

Platform logs
Cross-tenant audit and system logs with filters, live tail and export.
Troubleshooting
Fixes for the most common problems: offline computers, black screens, no control on a Mac, slow pictures, clipboard, files, wake, sign-in and the tray icon.