Silux Connect vs AnyDesk
If your buyer asks about the 2024 incident, your remote-support vendor matters. Silux Connect is built compliance-first, with HIPAA available today and SOC 2 Type II in progress — plus a mobile client with pinch-zoom, pan and a gyroscope cursor.
In February 2024, AnyDesk publicly disclosed a security incident affecting its production systems. AnyDesk rotated code-signing certificates and forced a credential reset for end users.
Public references for further reading: AnyDesk public statement (anydesk.com) and CISA cybersecurity advisories. Silux is not commenting on attribution; we're pointing at the public record so you can make an informed call.
The lesson — independent of vendor — is that verifiable evidence beats marketing claims. Our trust posture is documented at /security with NDA-gated reports for sensitive material.
Compliance gap
| Feature | Silux Connect | AnyDesk |
|---|---|---|
SOC 2 Type II Public AnyDesk security marketing does not list SOC 2 Type II at time of writing. | In progress | No |
HIPAA BAA Healthcare buyers cannot sign a BAA with AnyDesk under their published terms. | Available | No |
ISO 27001 | Planned (Q4 2026) | Yes |
GDPR / UK GDPR DPA + SCCs | Yes | Yes |
Open-source agent | Yes | No |
Self-hosted (on-prem) option AnyDesk On-Premises requires custom-licence sales engagement. | Yes | Partial |
EU-only data residency tenant pin | Yes | Partial |
End-to-end encryption (E2EE) | Yes | Yes |
AR camera assist (customer's phone, no app) | Yes | No |
AI fix inside the session (diagnose + draft script + one-click run) | Yes | No |
Direct peer-to-peer from the technician's browser AnyDesk connects directly from its desktop app; Silux does it from any browser over WebRTC. | Yes | Partial |
AI assistant | From Solo; supports local AI models | No |
Session Monitor — build & job session monitoring Watches your terminal, build and browser sessions and pings you the moment a build, test or long job finishes, stalls, or fails — local and over SSH. AnyDesk ships nothing like it. | Yes | No |
Mobile pinch-zoom + pan & gyroscope cursor AnyDesk mobile offers pinch-zoom; Silux adds pan and a gyroscope-driven cursor. | Yes | Partial |
Public bug-bounty programme Silux operates a public programme on HackerOne with safe-harbour. See /vulnerability-disclosure. | Yes | Partial |
Per-region transparency (sub-processors) Silux maintains a live sub-processor list with 30-day change notice. | Yes | Partial |
New in Silux Connect 1.1
Sessions now survive a switch from Wi-Fi to 5G or a VPN coming up, the picture repairs itself when a poor link leaves it grainy or distorted, and technicians can speak commands into an SSH terminal or text onto the remote desktop instead of typing. “Varies” means AnyDesk's behaviour depends on version, plan or platform; “Partial” means only the local operating system's generic dictation is available.
| Feature | Silux Connect | AnyDesk |
|---|---|---|
Seamless auto-reconnect across Wi-Fi ↔ 5G/cellular ↔ VPN switches (session kept, last frame held) Silux viewers keep the last picture on screen, detect half-open sockets with a 5-second app-level ping and a 15-second dead-link watchdog, probe the link within 3 seconds of any network change, and retry with jittered backoff (0.5s→8s) for up to 180 seconds without leaving the session. The agent on the remote computer also reconnects by itself in roughly 0.5–8 seconds when its own network changes. Competitor reconnect behaviour differs by version and platform. | Yes | Varies |
Automatic picture refresh when the image goes grainy or distorted (self-healing keyframes) The Silux viewer requests a full keyframe automatically on a decode error, a desynchronised stream, frames resuming after a stall, a reconnect, the remote computer rejoining, a resolution change, the tab or app returning to the foreground, and every 30 seconds while live — plus a manual Refresh button. Stale or corrupted tiles on poor links are repaired without user action. | Yes | Varies |
Voice dictation into SSH / terminal sessions (spoken symbols → shell syntax) Silux records a short clip, transcribes it server-side with a large speech model (Deepgram Nova-3, OpenAI gpt-4o-transcribe, Groq Whisper large-v3-turbo, AssemblyAI or a self-hosted Whisper server, with an optional backup provider) and converts spoken symbols — "ls dash la slash var slash log" becomes `ls -la /var/log`. Text is always shown for review before it is inserted or run. With other tools you can only use the local operating system's generic dictation, which does not convert shell syntax. | Yes | Partial |
Voice dictation typed on the remote desktop In Silux, Text mode dictation is punctuated and typed on the remote computer in one action, from the Silux Connect web app on any device. Other tools rely on the local operating system's dictation feeding keystrokes into the viewer. | Yes | Partial |
Per-user activity log (sign-ins, sessions, reconnects, network changes, dictation use) The Silux admin Activity log shows a filterable, CSV-exportable timeline per user: sign-ins and failures, sessions, reconnects with downtime, lost links, network changes, auto-refreshes and voice-dictation use (character count only — never the spoken words). RustDesk's audit features depend on the server edition. | Yes | Yes |
Details: Auto-reconnect · Auto picture refresh · Voice dictation · SSH voice commands · Activity log
Self-service BAA at /hipaa. PHI scope documented. Sub-processors flagged.
SLSA L3 provenance, cosign-signed images, CycloneDX SBOM per release. Every artefact verifiable.
Compliance reports under NDA, sub-processor RSS feed, security.txt, vulnerability disclosure with safe-harbour.
Move with confidence.
We'll countersign a HIPAA BAA and get you on a 14-day evaluation on the same call.