Knowledge Base
Write articles, runbooks and FAQs for your team; published articles also help the assistant answer.
Where:
/kbWho: Workspace owners and adminsOn this page
Create an article
- Press New article.
- Fill in Title, Slug (the article’s address) and Body (markdown).
- Tick Public (visible to end users) if customers may see it; otherwise it stays internal.
- Press Create.
Find and edit
Search with Search KB.... Open an article and press Edit; the editor has Title, the Public switch and a live Preview. Save or Cancel.
How the assistant uses it
The assistant quotes from your published articles when they match a question. Write one article per problem (symptoms, cause, fix) with useful tags for the best results.
Related help
Tickets
Built-in help desk: create, assign, prioritise, comment on, merge and resolve tickets, and start a remote session from one.
The assistant
A technician-facing diagnostic copilot: ask about a device, get a fix drafted, summarise sessions. It suggests; it never runs anything by itself.
Assistant (AI) settings
Switch the AI assistant on or off for the whole platform, and write the business rules it must follow.