Tools that respect the people using them.
We're building Silux Connect because the remote-support industry has stopped trying. The bills doubled. The features stalled. The trust eroded. We think technicians, MSPs, and IT teams deserve better — and so do the people sitting on the other side of the screen.
What we're doing
Silux Connect is one platform for remote support, device management, patching, scripting, MDM, and AI-assisted operations. The agent is open-source. The relay is self-hostable. The AI assistant runs on your infrastructure by default.
Why we're doing it
Three reasons.
- Pricing has lost the plot. Public list prices for 5-technician corporate licences hit five figures. SSO is sold as an upsell. Mobile is an upsell. Concurrency is a trap. We charge per technician, full stop.
- Trust requires evidence. “We take security seriously” is not evidence. Sub-processor lists, SBOMs, pen tests, signed artefacts, and a working bug-bounty programme are. Visit our Trust Center.
- AI should make technicians faster, not louder. the AI assistant triages tickets, summarises sessions, drafts scripts, and spots flapping devices. It runs locally by default. Your data stays with your team.
What we believe
- Open-source agents and self-hostable relays are non-negotiable.
- Compliance is a tool for protecting people, not a marketing line.
- Free tiers should be useful, not crippled.
- The technician sitting at 02:00 with a ticket is the customer we optimise for.
Local-first AI assistant built into every workflow.
HIPAA BAA today. SOC 2 in progress. NIST CSF mapped.
EU / US / APAC residency with a switch in your settings.
Built by people who've been on the other end of the ticket.
Come say hi.
Press, partnerships, careers — we read everything.