Remote desktop, RMM, MDM — built in Britain.
Silux Connect is the UK-native remote-support platform. London relays, UK-GDPR architecture, ICO-registered, and priced in pounds. Built for British MSPs, healthcare trusts, councils and SMEs who need the convenience of a cloud product with the data-sovereignty of an on-premises one.
Architecture mapped to UK-GDPR and the DPA 2018. ICO registration ZB123456. DPO contactable at dpo@siluxconnect.com.
Invoiced in GBP from a UK VAT-registered entity. Reverse-charge VAT for B2B EU buyers handled automatically. No FX exposure for UK customers.
GMT/BST business hours, on-call out-of-hours. Freephone incident escalation. Native English-speaking team — no offshore tier.
Built for British buyers
The UK remote-support market is dominated by American and German vendors. Their pricing assumes a US-or-EU billing entity, their support assumes Pacific Time, and their legal posture treats UK-GDPR as a translation of the EU regulation rather than a thing in its own right. We built Silux Connect to be the option for British technicians who would rather not deal with that. Our London relays mean session traffic stays in the country. Our contracts default to English law, jurisdiction in London. Our roadmap prioritises G-Cloud, Cyber Essentials Plus, and NHS Data Security and Protection Toolkit compliance — not Sarbanes-Oxley.
For UK MSPs, the procurement story is the unified product. One licence covers remote desktop, RMM, MDM, scripting and AI triage — instead of stitching TeamViewer + Atera + Microsoft Intune + a separate AI ticketing add-on. The cost saving for a 5-technician MSP is typically between £4,000 and £7,000 a year, and the procurement-overhead saving is the more valuable half. One vendor, one contract, one DPA, one BAA chain, one support number.
For NHS Trusts and primary-care networks, the on-premises option is the headline. We ship an Air-Gapped edition that runs entirely inside your N3/HSCN network with no outbound calls, no telemetry, and a customer-controlled signing key for the agent. Your Information Governance lead can audit the relay-traffic logs on your own infra.
For councils and other public-sector buyers, our roadmap targets the frameworks you procure through: G-Cloud 14, Crown Commercial Service Tech Services 3, and Bloom Marketplace. In the meantime, we contract directly and we are happy to be sourced through your preferred aggregator reseller.
Per-technician pricing in GBP. Multi-tenant white-label so your clients see your brand, not ours. PSA hooks for Autotask, HaloPSA, ConnectWise Manage and N-able N-central. NHS DSP Toolkit support on the 2026 roadmap. Cyber Essentials Plus aligned.
For MSPsUK-GDPR and DPA 2018 mapped to architecture. ICO registered (ref. available on request). IDTA in place for any US transfers. NHS DSP Toolkit and Cyber Essentials Plus on roadmap. ISO 27001 Stage 1 scheduled Q4 2026.
Trust CenterPricing in pounds
Per-technician, billed monthly or annually, in GBP from a UK VAT-registered entity. No SSO paywall. No mobile add-on. No channel-concurrency trap. The published rate is what you pay.
Indicative rates from our published UK price book at FX parity. See /pricing for the current rates including any annual-billing discount.
Frequently asked
Yes. Silux Connect is operated from London by a UK-registered entity, with the ICO Data Protection registration listed in our Trust Center. Our default contract law is the law of England and Wales.
By default we pin UK tenants to our London (eu-west-2) region. PHI and audit logs never leave the UK (session recordings are saved on your technician's own computer and never reach our servers) unless you opt-in to a multi-region failover. We can also deploy fully on-premises in your own datacentre.
Yes. Our DPA references UK-GDPR and the Data Protection Act 2018 directly, with International Data Transfer Addendum (IDTA) and EU-UK Standard Contractual Clauses available for any onward transfers.
We are pursuing G-Cloud listings on the next iteration. We can already supply via direct contract or through aggregator resellers. Cyber Essentials Plus is on the 2026 roadmap.
Yes. Support is provided from 08:00 to 18:00 GMT/BST with on-call cover overnight. UK customers have a freephone number (0800) for incident escalation listed in their tenant settings.