GDPR-native. EU-resident. Frankfurt by default.
Silux Connect for the European Union: data sovereignty pinned to Frankfurt, Paris or Stockholm by your choice. GDPR Article 28 DPA in your contract. Sub-processor changes announced with 30 days notice. EU AI Act-aligned AI assistant. No transatlantic data drift.
Default region Frankfurt (eu-central-1). Paris and Stockholm on request. Customer-pinned. Never replicated outside EU/EEA.
Invoiced in EUR from a UK VAT-registered entity with EU reverse-charge VAT handled automatically. SEPA Direct Debit available on annual plans.
Article 28 DPA in your contract. SCCs for any onward transfer. DPO appointed. Records of Processing under Article 30. Schrems II TIAs documented.
European data sovereignty, in practice
European customers have spent the last decade being asked to trust declarations of data residency that turned out to mean copies of their data flowing through US-based control planes. Silux Connect is built for the customer who has run out of patience with that arrangement. Our EU region runs entirely on EU-resident infrastructure with EU-incorporated sub-processors where the equivalent service is available. The cases where it is not — for example, the email delivery vendor at the edge of the marketing stack — are documented in our sub-processor list with the Standard Contractual Clauses and the Transfer Impact Assessment attached.
For healthcare under the EU Health Data Space regulation and the national implementations (Germany's KHZG, France's HDS, the Dutch NEN-7510), the architecture is the headline. PHI is encrypted end-to-end and the relay sees ciphertext only. Audit logs are tamper-evident and can be SIEM-streamed to your local instance. For HDS-certified hosting in France, we deploy into your HDS-certified hoster of choice via our on-premises edition.
For the public sector in countries with sovereign-cloud mandates — France's SecNumCloud, Germany's BSI C5, Italy's AGID Cloud Marketplace — we ship an on-premises deployment that runs entirely on your own infrastructure. The agent is open-source under AGPL-3.0 and the relay is delivered as a signed Helm chart you control. For BSI C5 customers, we provide control mappings against the C5 2020 baseline.
For multinational MSPs operating across the EU, the per-tenant residency model means you can serve a German healthcare client out of Frankfurt, a French finance client out of Paris, and a Swedish retailer out of Stockholm, all from the same multi-tenant console. Data crossing those tenant boundaries is impossible — each tenant's encryption keys live in regional AWS KMS and never leave the region.
GDPR Article 28 DPA, EDPB-aligned SCCs for any onward transfer, ISO 27001 stage 1 Q4 2026, BSI C5 control mapping available, EU AI Act limited-risk classification documented for the AI assistant, NIS2 readiness for relevant essential and important entities.
Trust CenterWhere the equivalent service exists with an EU-incorporated vendor, we use it. The full list is at /subprocessors with transfer mechanisms, locations and TIA references. Quarterly updates with 30-day notice on changes via RSS or email.
Sub-processors listFrequently asked
Our EU region is AWS eu-central-1 (Frankfurt) by default, with eu-west-3 (Paris) and eu-north-1 (Stockholm) available on request. Data is pinned to your chosen region and never replicated outside the EU/EEA unless you explicitly opt in.
Yes. EU tenants run on EU infrastructure with EU-incorporated sub-processors where possible. Any onward transfer uses the latest Standard Contractual Clauses with documented Transfer Impact Assessments. Our sub-processor list is public and updated quarterly.
The product interface is English by default, with French, German, Spanish, Italian, Dutch and Polish translations available. Support is delivered in English, with native-language support on Enterprise plans for the major EU languages.
The assistant is a limited-risk system under the EU AI Act because it makes suggestions to a human technician rather than autonomous decisions. We disclose AI involvement, log every AI assistant action, and ship a kill-switch per tenant. High-risk system classification does not apply.
Yes. The on-premises edition runs in any KVM, ESXi, or Kubernetes environment inside your own DC. The agent code is open-source under AGPL-3.0. Air-gapped deployment is supported with offline licence files.