The platform you wish you'd been sold the first time.
One licence. Remote desktop, RMM, MDM, scripting and AI triage bundled in. Per-technician pricing. Multi-tenant white-label so your clients see your brand. PSA hooks for the tools you already use. Built by people who have done MSP work themselves.
You pay for technicians, not endpoints or channels. Concurrency is per-technician and unlimited. Scales with your roster.
Per-tenant SSO, per-tenant retention, per-tenant the AI assistant index, per-tenant branding. Tenant boundaries enforced at the encryption-key level.
Local-LLM triage. Diagnoses Tier-1 issues. Drafts ticket replies in your tone, plus runbooks and remediation scripts for a technician to review and run — it suggests, it never executes on its own.
The bill, side by side
For a 5-technician MSP, the back-of-the-envelope cost of running TeamViewer Corporate plus a separate RMM (Atera or Datto) plus a separate MDM vendor lands somewhere between $14,000 and $19,000 per year, with annual renewal multipliers that have crept up double-digits in three of the last four years. Silux Connect at the MSP tier is $5,340 per year for five technicians, all-in, unbundled-product cost. The vendor-management saving — one contract, one DPA, one support number, one feature roadmap — is the more valuable half.
For a 25-technician MSP the gap widens. The incumbent stack is now $60,000-$90,000 per year because the licensing tiers step up and the per-tenant overhead in the legacy RMM starts to charge for every tenant beyond the first 50. Silux Connect at the same scale is $26,700 per year, with per-tenant capacity charged at zero — you can serve 200 small tenants on one MSP licence without a price increase.
The the AI assistant saving is harder to publish responsibly because it depends on your ticket mix and your tier-1 ratio. Our own internal eval (89% accuracy on 1,200 ticket-resolution scenarios) suggests something between 25% and 45% of Tier-1 tickets can be resolved without a human technician picking up. For most MSPs that translates to one or two technicians of capacity per ten, which is either a hiring delay or a margin uplift, depending on which way your business is growing.
The procurement story matters too. PSA hooks for ConnectWise Manage, Autotask, HaloPSA, Atera and N-able N-central ship in the box. Time-tracking entries push to the PSA on session end. Tickets sync both directions. Ticket-to-asset linking and asset-to-tenant linking work without the spreadsheet stage. Billable-rate tracking is per-tenant, per-contract, per-technician, so the invoice run at month-end is reconciled to the session evidence rather than to a memory of which engineer worked which ticket.
Northshield consolidated five tools (ConnectWise Control, Datto RMM, Hexnode MDM, NinjaScript, plus a separate ticketing add-on) into Silux Connect. Licence spend dropped from $84,200 to $34,200 per year (59% reduction). the AI assistant-assisted Tier-1 triage helps deflect routine work, freeing roughly 4 FTE of technician time per month. Median ticket-resolution time improved from 6h12m to 2h44m. The principal switching motive, from their post-migration survey, was "stop paying four different annual renewals."
Case-study draft. Customer review pending — illustrative figures only until the published reference is approved.
Frequently asked
Each MSP customer is a tenant inside your MSP account. You see all tenants from one console; your customers see only their own tenant. Per-tenant SSO, per-tenant retention, per-tenant AI assistant RAG index, per-tenant branding.
Yes. Custom domain, custom logo, custom favicon, custom support email, custom welcome copy. The agent installer can be re-signed with your code-signing certificate and shipped with your icon. Available on the MSP plan.
Bidirectional with ConnectWise Manage, Autotask, HaloPSA, Atera and N-able N-central. One-way push to ServiceNow, Freshservice, Zendesk, Jira Service Management and Linear. New PSAs added quarterly based on customer pull.
Concurrent sessions are unlimited per technician. We do not sell channels, ports or session capacity. If you license five technicians you have five active sessions; if four are off shift, one technician can run five sessions if the workload warrants it.
A migration runbook ships with every MSP-tier signup. Average migration completes in 2-3 weeks: agent rollout via existing RMM in week 1, technician training in week 2, parallel running and decommission in week 3. Concierge migrations are available at no charge for shops of 10+ technicians.
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