HIPAA-ready remote desktop. US-east, US-west, USD.
Silux Connect is the remote-support platform for American healthcare, MSPs and regulated industries. Sign a HIPAA BAA in minutes. Choose a US region. Pay in dollars. SOC 2 Type II in progress, HIPAA BAA available today, FedRAMP-aligned roadmap.
Self-service DocuSign or wet-signed BAA, countersigned in one business day. PHI handling mapped to 45 CFR 164.312.
Invoiced in US dollars. ACH, credit card, or PO. Annual purchase orders accepted. W-9 on file. No surprise FX charges.
us-east-1 (Virginia) and us-west-2 (Oregon). Customer-pinned by default. Data and audit logs never leave the US unless you opt in.
Built for American regulated buyers
The US remote-support market is mature, expensive, and dominated by incumbents whose contract language assumes you are happy to send PHI to Germany or your IP to a German court. Silux Connect runs on US infrastructure, contracts in the law of the State of Delaware (or your preferred US state by agreement), and signs a HIPAA BAA without the eight-week procurement dance. For healthcare, the BAA is available before you click subscribe. For MSPs who serve healthcare, we sign sub-BAAs and supply the upstream chain on request.
For MSPs, the procurement story is the unified product. One licence covers remote desktop, RMM, MDM, scripting and AI ticket triage — replacing the four-tool stack of ConnectWise Control + ConnectWise Manage + Datto RMM + a separate MDM vendor. A 5-technician shop typically saves $7,000-$11,000 a year switching from the major incumbent stack. Per-technician pricing means you scale with your team, not with your endpoint count.
For hospital IT, the architecture is the headline. PHI is encrypted end-to-end and the relay sees ciphertext only. Optional session recordings are saved on the technician's own computer — Silux never receives or stores them. The audit log is tamper-evident and can be SIEM-streamed to your Splunk, Session Monitor or QRadar instance. For air-gapped clinical networks, the on-premises edition runs entirely inside your network with no outbound calls.
For finance and broker-dealers, our PCI-DSS v4.0 control mapping and SOC 2 Type II observation period cover the bulk of a typical vendor security questionnaire. We supply the SOC 2 Type I report under NDA today, and the Type II report when it is issued. For trading-floor desktop support, the latency from our us-east-1 relay to most Manhattan firms is comfortably under 30 ms.
Hospitals, clinics, telehealth and dental. Sub-BAAs for MSPs who support them. PHI conduit architecture. Session recording with customer-managed retention. EHR-friendly: no agent collisions with Epic, Cerner or Athenahealth presence detection.
Healthcare detailsHIPAA BAA available. SOC 2 Type II in progress (Type I under NDA). PCI-DSS v4.0 mapped. NIST CSF 2.0 mapped. FedRAMP Moderate mapped, awaiting sponsor. CCPA/CPRA, VCDPA, CPA, CTDPA and UCPA compliant.
Trust CenterPricing in dollars
Per-technician, billed monthly or annually, in USD from a US-tax-ID entity. W-9 on file. ACH, credit card, or PO accepted. No SSO paywall. No add-on for mobile. No surprise channel-concurrency limits.
Frequently asked
Yes. We sign Business Associate Agreements with US covered entities and their business associates. The BAA can be signed via DocuSign in our /hipaa portal or wet-signed. Available on the Team plan ($19/month) and above.
By default we pin US tenants to AWS us-east-1 (N. Virginia), with us-west-2 (Oregon) available as a secondary region. PHI never leaves the United States unless you explicitly opt in to a cross-region failover.
Our SOC 2 Type II observation period is in progress. A SOC 2 Type I report is available under NDA. The Trust Center lists current evidence and timeline. Many large customers accept us against a Vendor Security Questionnaire today.
Our controls are mapped to the FedRAMP Moderate baseline (NIST 800-53 Rev. 5). We do not yet have an agency sponsor, but we will deploy to AWS GovCloud (US) for any qualifying federal customer that brings one. State and local customers can buy our commercial tier today.
Our Privacy Policy and DPA explicitly cover CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA and Texas TDPSA. We honour opt-out and deletion requests within the statutory timelines for each.