No app, no account for the customer
Start an AR assist, and the customer scans the QR code, taps the link you texted, or types an 8-character code at /assist. Their phone's browser asks for the camera once, and you are looking at the router, printer, server rack or machine in front of them.
Markers that stay on the object
Click to place an arrow, circle, dot or text label. The phone follows each marker frame by frame, so the arrow stays on the port you meant while they move closer. If the object leaves the picture the marker hides instead of pointing at the wrong thing.
Built for bad connections
Small JPEGs at about 320 px and four frames a second, around 150–250 kbps. Choose Low data for a weak mobile signal or Best when you need to read a serial number. Frames are skipped, never queued, when the uplink is slow.
Freeze, light and messages
Freeze the picture to annotate a still image, turn on the phone's light in a dark cabinet, and put a message on their screen such as “Unplug the yellow cable”.
Private by design
Nothing is recorded or stored. The code expires after 30 minutes, ends when either side presses End, and only works for your workspace. Start and end are in the audit log.
Start an AR camera session
- Open AR camera assist (or Phone camera (AR) in a remote session) and press Start.
- The customer scans the QR code, opens the link, or types the code at /assist on their phone.
- They tap Start camera and allow the camera.
- Click on the picture to place arrows, circles, dots or labels; press End when done.
Frequently asked questions
Does the customer need to install an app for AR support?
No. It runs in the phone's browser (Chrome on Android, Safari on iPhone) from a link, QR code or short code.
Do the AR markers stay in place when the phone moves?
Yes. The phone tracks the area around each marker and moves it with the object. When the object leaves the view the marker is hidden.
How much data does AR assist use?
About 150–250 kbps at the default 320 px and 4 frames per second, adjustable from 240 px / 3 fps up to 640 px / 8 fps.
Is the camera session recorded?
No. Frames pass through the Silux relay to the technician and are not stored.
Related features
Connect by ID and code — the person at the computer decides
Describe the problem. The AI drafts the fix. You run it on that computer.
Two-pane file transfer in the browser
See how this compares on the feature matrix, or find Silux Connect in your country and city.