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Silux Connect

Guide

Using our hosted server

The zero-infrastructure option: you use the Silux-hosted service and only install the lightweight agent on the machines you want to manage. No server, no database, no maintenance.

Prefer to run everything yourself? See Using your own server. For how devices connect, see Enrollment.

What you get

  • A hosted console at your Silux URL (e.g. https://app.siluxconnect.com).
  • The full platform: remote desktop, Terminal Sync, file transfer, RMM, MDM, ticketing, billing, and the AI assistant.
  • Your data in an isolated tenant — other customers never see it.

Get started (5 minutes)

  1. Create your account at the hosted URL and sign in.
  2. Add your team under Settings → Team (each technician gets their own login).
  3. Download the agent from Downloads — it is pre-configured for the hosted server and carries your tenant's enrollment token.
  4. Install it on a machine to manage. It appears in Devices within seconds with a unique 9-digit Silux ID.
  5. Connect — open the device → Start live viewer, or open a Terminal Sync session.

Two ways to connect a machine

  • Unattended (your own fleet): install once; the machine stays reachable any time. Best for servers and managed endpoints.
  • Attended / Quick Support: generate a one-time code and have the person enter it for a temporary session. Best for ad-hoc end-user support.

Accounts, IDs and codes

  • Logins are email + password (with optional SSO/MFA) — your people.
  • Silux IDs are 9-digit identifiers for machines, generated on enrollment.
  • Quick Support codes are one-time, time-limited tokens for attended sessions.

All issued and validated by the Silux server — nothing else to configure.

AI assistant, billing & security

  • the AI assistant (technician copilot) is available; an admin can switch it on/off for the account.
  • Billing is in the console — Free tier for a single technician and a few devices; paid tiers add seats/devices/features.
  • Sessions are end-to-end encrypted; the relay only brokers connections; your tenant's data is isolated.

When to self-host instead

Choose your own server for data residency on your hardware, air-gapped/offline deployment, no third-party processing, or to run with no AI and a minimal footprint.